Application
This unit describes the performance outcomes, skills and knowledge required to assess operational tour requirements and allocate human and physical resources to support efficient and effective tour operations.
The unit applies to industry sectors that provide tours and activities for customers. It has particular application to tour operators and to some attractions and theme parks that allocate resources to single or series activities. Individuals working independently with limited guidance from others undertake this role. This could include senior guides or operations managers. The unit also applies to owner-operators of small organisations.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Evaluate resource requirements. | 1.1.Liaise with colleagues about tour or activity resource requirements. 1.2.Evaluate operational information to determine participant and operational needs. |
2. Allocate resources to meet operational needs. | 2.1.Assess resource risks and make contingency plans to avoid disruptions. 2.2.Maximise profitability in the allocation of resources and consider ways to enhance operational sustainability. 2.3.Take account of maintenance, safety and statutory requirements. 2.4.Provide colleagues and participants with resource information in a timely manner. |
3. Monitor and adjust resource allocation. | 3.1.Monitor resource efficiency and effectiveness, and action contingency arrangements as required. 3.2.Recognise and respond to changes in resource priorities. 3.3.Provide and seek regular feedback to facilitate continuous improvement of the operation. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
allocate and monitor resources for two different single tour activities and for one series of at least four different tour activities that meet profitability, efficiency and service needs
demonstrate consideration of the following when allocating resources for the above as appropriate to the tour and activities:
human resources:
camp site cooks
drivers
guides
hostesses
interpreters
specialist tour leaders
tour guides
tour managers
physical resources:
consumable goods
transportation
spare parts or equipment
equipment:
camping
catering
communication
educational
first aid equipment
maintenance equipment
recreational equipment
safety equipment
meet time pressures and other work constraints that apply to the above resource allocation, including demonstrating the application of contingency management skills.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
operational elements of tours or activities relevant to the work context
operational information considerations:
costing and sales price data
participant or customer profiles and, special requests
supplier information
reservations and sales data
technical or operational itineraries and schedules
key aspects of relevant federal, and state or territory legal and safety requirements for resource allocation:
human resources:
award provisions
safe hours of work
workplace relations
physical resources:
equipment safety
maintenance and registration requirements
sustainability considerations in above resource allocation:
economic sustainability: business profitability through waste minimisation
environmental sustainability: resource conservation and waste minimisation
social sustainability: effective management of human resources
planning and scheduling processes for tour and activity operations in the context of resource allocation
resource information requirements:
operational itineraries giving details of specific resources allocated
schedules allocating specific duties
schedules allocating specific physical resources
staffing rosters.
Assessment Conditions
Skills must be demonstrated within an operational touring environment for which resources are allocated. This can be:
an industry workplace
a simulated industry environment set up for the purposes of assessment.
Assessment must ensure access to:
operational, reservations and sales data on which resource allocation is based
systems and documentation used by tour operators to control resource allocation
current information and communications technology used for resource allocation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | interpret tour information and customer data. |
Writing skills to: | prepare wide ranging operational information, rosters, resource schedules and operational itineraries in established formats. |
Oral communication skills to: | provide and seek regular feedback on efficiency of resource allocation. |
Numeracy skills to: | calculate and allocate appropriate resources calculate costs within a predetermined budget. |
Problem-solving skills to: | develop and implement resource contingency plans. |
Initiative and enterprise skills to: | assess and respond to potentially complex and competing operational, profitability and service priorities. |
Planning and organising skills to: | coordinate and schedule multiple operational resources. |
Technology skills to: | work with resource allocation systems. |
Sectors
Tourism
Competency Field
Tour Operations